Attractions, Kenya, Nairobi
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Review: Limitless Outdoors

In prior post, I mentioned that we to The Forest, an adventure park an hour and a half away. We did the zip line (which was fantastic) and we did the mountain biking, run by Limitless Outdoors, which was terrible. Why was it so bad? The best way to describe it is to sum up the four points of failure.

Failure Point 1: Unqualified Staff

We were very clear with the guy who set us up on the bikes. We told him we are experienced road cyclists but have little to no experience mountain biking. He knew our level of expertise, which was low.

We asked about the trails. If we hadn’t asked, he wouldn’t have told us anything. We were able to get the distance for each trail out of him, that’s it.

He then sent us off, but not before being wishy washy with the advice on trails. He first said to do blue to orange and then purple. Then he said to do orange first. Then he went back to blue first. Then, just as we got on the bikes and headed to the starting point, he yelled out for us to start with purple.

Purple is the hardest trail. It is a technical trail. It’s steep (both up and down), narrow, and there is a lot of fallen branches on the trail. Plus, in the narrow parts, you have the choice of getting scraped by a rock wall or by a thorny bush. Do not do this unless you are experienced…oh wait, there’s another reason not to do it….

Failure Point 2: Lack of Signage

At a certain point, we realized the trail wouldn’t get easier, but doubling back wasn’t an option as there was no way we could make it back up the narrow, steep hill. (FYI, there’s a lot of animal dung so walking the bike up would mean walking through fresh feces.) So, we kept going, getting on and off the bikes as needed.

We kept following the signs…until they stopped. The signs just stop. Maybe there was once more signs, but they are no longer there. (This is the type of terrain in which Limitless Outdoors should check the signs DAILY as a lot can happen to signs between the animals, weather and flora/fauna.)

We figured if there were no more signs, we should follow the main path. This lead us to the main road, which is murram. Let me tell you about murram.

It’s slippery and not good for the average mountain biking tire. J. brought his own bike with super grippy tires. My rental from Limitless Outdoors had standard tires that got zero traction.

I am an experienced road cyclist and could not get the bike under control. After my second wipe out on that road (third overall as I wiped out once on the trail), I put my bike up to the side and called for help. We were far from The Forest site and we needed a car to come get us.

I specifically asked for a car….

Failure Point 3: Ignoring the Request for Help

After calling The Forest reception for a car to come get us, we walked toward the site as we waited. 15 minutes passed and no one came. I had to call again to request a car. We kept walking. Another 15 minutes passed.

Then someone on a bicycle came. I told him I asked for a car. He said to take his bike and follow a certain path. I told him I didn’t trust him to send us the right way and that I didn’t trust the path to be clearly marked. Why should I?

I said to call in to have a car. He told us we were now too close for a car to some. Seriously. So we walked another 20 minutes to the site.

We walked close to an hour to get back. Full sun and no shade. Lots of hills. We were exhausted but had no choice.

When I got back, I demanded to speak to a manager…

Failure Point 4: Not Caring About The Customer

At first they sent me someone else (not the manager) who told me, “Please don’t be angry.”

Really? I told him I had every right to be angry and that I wanted the manager straight away. Finally, Bobby, the manager arrived.

I explained the situation to him. He said he would look into it. Later, while we were eating lunch he came by.

He said there was a communication failure between the reception desk and his group. Yeah no kidding.

Bobby: We do rescues.

Me: You didn’t for us.

Bobby: But usually we do.

Me: BUT YOU DIDN’T FOR US

Bobby: Well, this was our first one.

Me: Well, you failed.

Bobby blinked and moved on to the next point. He said it’s a “he said she said” issue with the guy who set us up as he claimed he told us everything we needed to know. I told Bobby that I realize it’s “he said she said” but that his employee didn’t tell us. They guy flat out lied and the manager chose to not believe the customer.

He then told us he knew exactly where we got lost and that there is a sign. We told him neither of us saw the sign. He kept insisting this was our fault. It’s not. It’s up to Limitless Outdoors to keep signage visible.

In the end, he bought me a bottle of water and J. a juice to “meet you halfway.” As though that does anything. He then said, “I hope you’ll give us another try. And give me feedback. It is better? Is it worse?”

As though quality control is my job? Are you kidding me?

I stopped him short and explained that we will never use them again and will strongly advise people to not use them. So, here I am, strongly advising you to not use them. The experience was that bad and Limitless Outdoors was so terrible that had we done the mountain biking first, we would have skipped the zip line because we wouldn’t have trusted the safety.

Do not use Limitless Outdoors. Be very careful should you do anything in The Forest that is off on the trails. If something happens to you, no one will come to your rescue.

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