My hotel review will be a little bit split as we wound up experiencing both the Riu Le Morne and the Riu Creole. We had booked at Le Morne, a lovely adults only hotel. However, the room we were in had no air conditioning. That wasn’t going to work.
We had to push hard to get a room with air conditioning. Apparently an entire wing of the hotel was in terms of climate control. This really bothered us—if you know there is a problem, you should make accommodations ahead of time, before your paying guests arrive. We shouldn’t have had to fight to get into an air conditioned room.
I should note that the girl at reception wasn’t being nasty. She was in over head and had no support. I can’t believe a high end hotel wouldn’t have someone there at all times to handle these things.
We did get into one that night. The room was smaller, but we could deal with it. However, it did not have a safe, which was a deal breaker. So we told the hotel we’d deal with it for one night but it would need to be fixed in the morning.
I am happy to say that the next day, there was appropriate staff at reception as well as a manager (where the F was the night manager when we checked in?). Joelle at reception and Pamela the manager took care of us and made everything better.
We got upgraded to a suite at the Creole side (another review on that coming up), got some sparkling wine and gifts. From there on, the stay was awesome.
We stated in our suite, which was convenient as it was midway between the pool etc. at Riu and the Scuba Caribe dive shop on site. We spent our days diving and then chilling out at the pool at the Le Morne side.
That initial glitch was pretty bad and should not have happened. But, everything else was great. The service was excellent, the food was good, the grounds are lovely. I would stay there again.